Please read the frequently asked questions and answers below. If you still have a question, please contact us.
- No Sound
- How To Buy Your Apps
- All Items Missing
- Deleted the App
- Recording Doesn’t Work
- Operating Systems
- Use with Children
- Internet Access
- Promo Codes
- App Idea
A: First, double-check your volume control. Make sure the volume is all the way up.
The next thing to check is your mute-lock switch. The mute-lock switch is usually responsible, especially if you can hear sounds using headphones.
iPad Air 2 users
Apple removed the mute-lock switch from the side of your iPad. It’s now in the menu that you pull/swipe up from the bottom of your iPad. Check the icon that has a bell in it. If it is highlighted, your mute-lock is on. Touch it to turn it off and try our apps again.
The mute-lock switch is located on the side of your iPad above the volume button. Please make sure it does NOT show orange. Now check to see if the volume is working.
If this doesn’t fix the problem, go into the Settings App (silver gear icon) on your device to the General settings and look for “Use Side Switch to:”. Make sure it is set to “Mute”, and then move the side switch to off (see above). Now test the sounds in the app. You can turn your side switch back to “Lock Rotation” if you like, just don’t move the switch before you do.
Last things to try
If still not fixed (but 99% of problems should be), the next step is to completely shut down the app. Double-press the home button, find the app icon, hold until it starts to move, and press the minus sign. Then power down the device completely (press and hold the power button, slide to power off) and restart. Now check to see if the volume is working.
Finally, if none of the above steps has worked, delete the app by pressing and holding the icon until it jiggles, then press the “x” to delete it. You can now safely redownload the app without paying by revisiting the App Store and clicking “Install”. You will not be charged again if you use the same iTunes account. Now check if the volume is working. After you have completed all of these steps, if you are still having trouble, please contact us.
A: All of our apps are downloaded from the App Store on your device. You can go to the store on your device and search for the app that you’re interested in buying.
Alternatively, we’ve made it easy for you to go to the app of your choice by including direct links on each of the app pages on our website. Simply go to the apps page, find and select the app and then click on the download button at the top of the page underneath the title.
A: On several apps we have included the ability to turn any individual item on or off. Usually when people find all their items missing, they have inadvertently turned off ALL items. To fix this, go into the Settings page (gear icon in top right corner) and press the “Choose” or “Customize” button at the bottom. Now press “Select All” if all items are deselected. Press DONE or BACK, then HOME, and you should find all your categories full again.
You should also routinely back up your custom items and categories. You can do this with the latest release of Language Therapy and the component apps by following these simple instructions to backup and restore.
A: Don’t worry! You won’t have to repurchase the app. Simply open your App Store app, scroll to the bottom of the Featured tab to make sure you’re signed in with the same Apple ID you used to buy the app. Now touch the Purchased tab (on iPhone, touch Updates, then Purchased) and find the app. Press the cloud/arrow icon to download the app to your device. Alternately, search the App Store for the app and press the download button.
A: In iOS7 and newer, you are asked when you first enter the app if you would like to allow the app access to the microphone. If you do not accept, then the recording will not work. Have no fear – it’s easy to reset! Go to your Settings app, select Privacy, then Microphone. Now find the app you’re using and switch it on.
A: We are currently in the process of converting all of our apps to work on Android. Language Therapy 4-in-1 (including Comprehension Therapy, Naming Therapy, Reading Therapy and Writing Therapy), Category Therapy, and Dysphagia Therapy are now available. You can find them on the Google Play Store. If you would like to know when we make more apps available, please sign up for our newsletter. We are aiming to release apps for Android throughout 2016-17. These are mobile touch-screen apps; they do not work on desktop or laptop PCs or Macs or on Windows tablets.
A: The whole Language Therapy bundle is now fully translated into Spanish, German, French & UK English (Comprehension, Naming, Writing, and Reading Therapy). Language Therapy also allows you to add your own words/pictures, so you can add any language or custom materials. Conversation Therapy has 9 language settings including English, Spanish, French, German, Italian, Portuguese, Dutch, Filipino and Zulu. If you have requests for other languages, just let us know.
A: Of course! For use with children, turn on the Child-Friendly Mode in the Settings to deactivate links and eliminate more adult-themed pictures from the app, including references to alcohol and violence. Developed with adults in mind, these apps also provide therapeutic stimulation for children with autism, language learning disorders, or simply children learning language. The difference between pediatric-focused apps and Tactus Therapy Solutions apps is that our apps do not have cartoons, children’s voices, or reward sounds that are undesirable for an adult treatment population. They may be especially good for older children and teens who still need work at the single-word level but do not enjoy using preschool apps or for children who do better with less sensory stimulation and real photos/voice.
A: No! Our therapy apps have an email option for sending results at the end of each use, but they do NOT require a connection to work. If you are using an app in an area without Internet and wish to save your results, make sure the Mail program is set up on your device prior to using so you can save your results as a Draft in your Outbox. Once saved, you can refer back to the results saved in your Outbox or send the email once the device has access to a connection.
A: Apple recently introduced the concept of bundles. This is where you can buy several apps together at a discount. We’re have 2 bundles that offer you year-round savings when you stock up on all of our apps. You can find out more about Apple’s bundles here and see which bundles we have here. We also have our own pre-bundled apps still available – Language Therapy 4-in-1 and Question Therapy 2-in-1.
A: You can download Language Therapy Lite for a free trial of 4 of our apps as well as the free Speech FlipBook, Visual Attention Therapy Lite, Conversation Therapy Lite, Apraxia Therapy Lite, Advanced Naming Therapy Lite, Number Therapy Lite, or Category Therapy Lite to see how they work. Question Therapy Lite will allow you to try out Answering Therapy and Asking Therapy together. You can also watch the videos demonstrating each app and read the comprehensive reviews linked on each page to learn more about how each app works.
We are pleased to be able to offer FREE copies of our apps to the following people:
- App Reviewers & Bloggers who publish reviews online
- Presenters who speak to a wider audience about apps or other related topics
- Graduate School Clinics for iPads available to SLP students to use in therapy
- Aphasia Centers
- Researchers who wish to study our apps
- Educators who evaluate apps for educational volume purchase for school districts
A: We are not currently accepting contracts for app publishing. However, we may start this service in the future. If you’d like to be notified when we begin accepting outside projects, please sign up for our newsletter below. If you have a developed idea, please contact us to enquire if we may be interested in developing the app and the timeline for such projects.
A: Please see our Jobs page for details about our current contract opportunities.
A: Yes. You can find it here.