Work with Us!

Tactus Therapy Solutions is a small company with big ideas. While we strive to do good work, we can’t do it alone. Here are our current job opportunities:

Customer Success Contractor

Remote in Canada | Part-time | $25-35 CAD/hour

Tactus Therapy makes technology to help adults recovering from stroke, brain injury, and other neurological conditions improve their communication and thinking skills.

We’re a small Vancouver-based company, and we’re looking for someone to take great care of the people and organizations who use our products.

This is a varied role. On any given day, you might help a customer who can’t figure out why they can’t log in, set up a new university account, answer a hospital’s question about licensing, give a product demo, follow up with a customer whose renewal is coming up, or investigate something that just doesn’t look quite right.

You won’t be expected to know all the answers. But you will be expected to figure things out.

About the Role

This is a remote contractor position open to candidates across Canada. We’re based in British Columbia and prefer someone in BC, but finding the right person matters most.

We expect the role to be around 20 hours per week initially, with the flexibility and availability to work up to approximately 30 hours when needed.

The rate is $25–35 CAD/hour, depending on experience.

We expect this to be a long-term role. It will begin as a contractor position, with the potential to become an employee as the role and our customer needs develop.

You’ll work directly with the founders and a small team of developers and clinicians. We don’t have layers of management or a script for every situation. We’re looking for someone who likes having real responsibility, getting to know the business, and making things work better over time.

What You’ll Do

You’ll be one of the main people our customers interact with, from individuals using Tactus products at home to speech-language pathologists, universities, clinics, and healthcare organizations.

  • Respond to customer questions and support requests in Zendesk and email
  • Troubleshoot account, subscription, billing, and product issues
  • Help new organizations get set up and make sure they actually get started, and support successful use over time
  • Provide product demos and customer training
  • Prepare quotes and help customers navigate purchasing, procurement, and renewal
  • Keep customer and account information organized and up to date
  • Follow up when something needs attention rather than waiting for someone else to notice
  • Build relationships with existing organizations and help more teams within them discover and use Tactus
  • Create and update help articles, short instructional videos, and other customer resources when you see recurring questions or gaps
  • Bring customer feedback and recurring needs back to the team to help us improve our products, processes, and customer experience

Some questions will be easy. Others will require you to look in several places, piece together what happened, ask someone on the team, or decide what the best next step should be. We want someone who enjoys that.

You might be a good fit if…

You’re exceptionally organized and detail-oriented. You notice the loose end and tie it up. You can maintain a scheduled to-do list so future follow-ups aren’t missed.

You’re comfortable with technology and genuinely curious about how things work. When something goes wrong, your first instinct is to investigate rather than immediately hand it to someone else.

You communicate clearly and concisely. You can write a friendly two-paragraph email when two paragraphs are enough, and you’re equally comfortable talking on a video call.

You use good judgment. You know when you can solve something yourself, when you need more information, and when it really does need to be escalated.

You’re comfortable using AI and other technology to make your work better and more efficient, while still applying your own judgment and checking your work.

Experience

Previous experience working directly with customers, clients, patients, students, or other people you were responsible for helping would be valuable.

Experience in healthcare, education, SaaS, or customer-facing technology would also be helpful, particularly if you’ve supported people using software or online services. But we don’t expect you to already know everything we do.

A bachelor’s degree is preferred, but we’ll also consider other combinations of education and relevant experience.

You do not need to be a speech-language pathologist. We can teach you about our products, our customers, and the rehabilitation world we work in, though experience helping people with disabilities is a plus.

Job Details

  • Type: Independent contractor
  • Hours: Approximately 20 hours/week (must overlap at least 10 hours/week with 9–5 Pacific Time) with growth opportunities
  • Location: Remote (Canada-wide, but BC is preferred)
  • Compensation: $25–$35 CAD/hour, depending on experience
  • Start Date: November/December 2026 (negotiable)
  • Application Deadline: October 25, 2026

To apply, please complete this form and attach your resume. Only successful applicants will be contacted to arrange an interview. A paid sample project may be required as the final part of the interview process.

Complete this form to apply. The form closes October 25, 2026.