Last modified: 6 June 2018

This privacy policy contains information regarding your privacy when interacting with Tactus Therapy Solutions Ltd. (the ‘company’) including:

  • using our software applications for mobile devices
  • using our website
  • signing up for our newsletter
  • emailing us or contacting us and interacting with us in other ways.

It was created by Tactus Therapy Solutions Ltd.

General

Our aim is to provide you with a clear and jargon-free policy that you can understand. Your privacy is important to us. If you have any questions or concerns, please contact us at info@tactustherapy.com

Here’s the plain language version of what’s below:

  • Apps: We collect NO personal information. We don’t even know if you own or use our apps. We only know how many people use an app, on which devices, and which screens they visit. You can opt-out of this anonymous usage info if you want on the Info screen of the app.
  • Patient Privacy: There are ways you can enter, store, and send confidential information using some of our apps, but you don’t have to.
  • Website: Our site uses the standard tools all websites use to run smoothly and re-target people who have visited. Only the information you give us (to get our newsletter, downloads, or support) is used to contact you.
  • Newsletter: If you sign up for our free newsletter, we will send it to you (approximately 16 emails a year). You can unsubscribe or not read it.

 

Using Our Apps

User Provided Information

The applications do not require you to provide any information to the company. No logins. No accounts. No subscriptions. Just a single purchase per app. All purchase information is held by Apple, Google or Amazon, depending on which app store you used to downloaded our apps. Please see their respective privacy policies for more information on how they use your information.

Patient Privacy for Healthcare

You may choose to enter, store, and transmit some personal information when you use the apps. Depending on the app, you may enter email addresses, names, photographs, recordings, words, or other items meant to personalize the therapy or make score reporting easier. These items are stored locally on the device and are not sent to us. If you delete the app from your device, all of these things will be deleted with it. None of this information is required to be entered to use the apps; it is all optional.

You are given the option to email score reports at the end of each session. If you choose to do this, the default Mail program on the device will send the data in an email to the recipient of your choice. This email will include audio recordings (if selected for export) and performance data from the app. In most cases, the performance data does not include protected healthcare data*. The email is sent through the servers specified on the device and for the recipient. We do not see these emails nor control where they go or are stored.

*Protecting patient privacy: There are 2 optional use cases that can put patient privacy at risk. It is important to be aware of these cases and avoid them if this is a concern.

  1. Apps with User Hubs: Conversation Therapy, Asking Therapy, and Answering Therapy (combined sold as Question Therapy 2-in-1) include a feature called the User Hub. These apps allow users to store multiple client names and scores in the app to track progress over time. If privacy is a concern, it is recommended that the user enter a name or number identifier that is not part of the protected healthcare information set, and/or password protect the device and store it in a safe location.
  2. Apps with Customization: The 4 apps in Language Therapy (Comprehension, Naming, Reading, and Writing Therapy), the 2 apps in Question Therapy (Asking and Answering Therapy), Spaced Retrieval Therapy, AlphaTopics, and Number Therapy give users the option to add custom items. The words, questions, or phone numbers in these custom items may include names or facts specific to a patient’s life or family. Similarly, the Advanced Naming Therapy app encourages users to create sentences in the Create activity, and these user-generated sentences may include names relevant to the patient. The email report may include data about the accuracy of these items as completed in the app, revealing the personal information (e.g. Item 12. “Frank” – spelled correctly, Item 13. “Banana” – spelled correctly). If custom items are added, you can delete them at the end of each session or store the device in a secure location with a password.

All apps can be used successfully without putting patient privacy at risk by not emailing sensitive information and being careful with custom items.

Automatically-Collected Information

The applications may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile operating system and version, and information about the way you use each application (for example the screens you visit and buttons you touch). Your usage data is aggregated and anonymized, which means we have no way through the information we collect to know which individual is using our apps or what they are doing with it. We only know that someone is using our apps and they are using it in a certain way.

This service is provided by a company called Flurry Analytics. As an extra step to protect your privacy, we use Flurry’s restricted feature set, which further limits the information we receive.

Flurry Analytics – Place of processing: USA – Privacy Policy

How do you use the information you’ve collected?

We use this information to help us improve the applications and our service. By having an understanding of how our apps are being used and on which types of devices, we can make usability and feature improvements to help our users, and spend our time where it can help you the most.

Do the applications collect precise real-time location information of the device?

These applications do not collect precise information about the location of your mobile device.

Why do you ask permission for access to the microphone?

Some of our apps make use of the microphone to record you speaking so that you can evaluate how you are performing on the task. Other apps use the microphone to allow you to record your own stimulus items to be used within the app. When the app is recording, it will be clearly indicated. This recorded information is never transmitted to us. Some apps offer the ability to include the recordings you have made in any email reports that you send. If this is the case, it will be clearly indicated.

You can always disable the microphone permission on your device if you’d prefer not to make use of these features. The app will still otherwise work without having microphone permission for recording. Please refer to your manufacturer’s device manual for details on how to disable microphone permission.

Why do you ask permission for access to the camera?

Some of our apps make use of the camera to allow you to capture your own stimulus items to be used within the app. These images are never transmitted to us.

You can always disable the camera permission on your device if you’d prefer not to make use of these features. The app will still otherwise work without having camera permission. Please refer to your manufacturer’s device manual for details on how to disable camera permission.

What are my opt-out rights?

We have provided several ways for you to turn off this data collection.

You can stop all collection of information by our applications easily by going to the Information screen (touch the “i” button in the upper left corner of most home screens), scrolling to the bottom, and turning the “Data Collection” switch to “Off”. You can also uninstall the application. You may use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace. Finally, you can also request to opt-out of Flurry Analytics altogether by visiting this link: https://developer.yahoo.com/flurry/end-user-opt-out/

Using Our Website

User Provided Information

Our website does not require you to login or provide any information to the company.

Automatically-Collected Information

Cookies

When you access our website, it will store cookies. These are small text files kept on your computer that contain information about your visit that the vast majority of websites use. We use three main kinds:

  • Required Cookies: enable the navigation and basic functionality of the website
  • Functional Cookies: allow us to analyze your website usage and include things like browser type, annonymized IP address, which site referred you to our site, which pages you visited, how long you spent on each page etc
  • Advertising Cookies: allow us to better assess the effectiveness of our content marketing and advertising efforts. These cookies are provided by our third-party partners to analyze and track site visit and signups stemming from advertising. We do not share your personal information (such as name or email) to third-party providers outside of site visit data collected directly by such Advertising Cookies, though your site visit data may be linked with other personal information collected elsewhere by such third-party providers. Such external data processing is governed by the privacy policies of these third-party providers.

See below for descriptions about the cookies used on our websites and how you can opt out from them.

*.tactustherapy.com (Required Cookies)

Our website stores various cookies that are required for the navigation and usage of the websites.

Opt-out: You can configure your browser to disable these Required Cookies. This may reduce site functionality.

Google Analytics (Functional Cookies)

Google Analytics is a service that tracks how you use our website. Note that we have turned on the annonymize IP address feature of this service.

Google Analytics – Place of processing: USA – Privacy PolicyOpt-out

Facebook Pixel (Advertising Cookies)

Our website uses a service from Facebook to track and analyze our Facebook advertising.

Facebook Pixel – Place of processing: USA – Privacy PolicyOpt-out

WordFence

We use a service called WordFence to secure and protect our website. As part of this, WordFence will check your IP address to ensure that you are not on a list of computers that are being used to harm websites.

WordFence – Place of processing: USA – Privacy Policy – There currently is no opt-out. By using our website you agree to using WordFence.

Blog Post Social Media Sharing Buttons

We have added buttons to our blog posts so that you can share them with your friends and colleagues. This service is provided by Jetpack.

Jetpack – Place of processing: USA – Privacy Policy – Opt-out by not using the buttons

How do you use the information you’ve collected?

We are continually looking to improve our services and website to try and make them as useful and user friendly as possible. By collecting data on how you use our website, what information you are interested in, how you found us etc, we can provide you with more of what you want and give as much value to you as possible.

What are my opt-out rights?

Each service listed above has a link to opt-out where able.

Signing Up For Our Newsletter

User Provided Information

You can enter your name and email address to sign up for our newsletter and receive information about our apps, services and other speech therapy information we think you’ll find interesting. You can also enter your name and email address to receive access to some free content like our app lists or Getting Started guides which will also sign you up to our newsletter. Both of these store your information with a service called MailChimp.

We use double opt-in when you sign up for our newsletter. This means we will send you an initial email to ask if you really do want to receive our newsletter. If you choose to ignore the email, you won’t be added to our mailing list.

MailChimp – Place of processing: USA – Privacy Policy

How do you use the information you’ve collected?

We send out a monthly newsletter with information about our company, apps, and other things going on in the speech therapy world we think you’ll be interested in. We will also occasionally send you information about new apps or sales or things that we think will be important to you. Over the course of a year, you’ll receive around 15 emails from us.

MailChimp gives us the ability to track who has opened our newsletters and what links they have clicked. This enables us to make sure we are providing you with worthwhile content and give you more of the content that you like.

What are my opt-out rights?

You can unsubscribe from our newsletter at any time by filling out the unsubscribe form.

Contacting Us

Emails

User Provided Information

When you email us, we will use any information you give only for the purpose of responding to you. We will not add you to our newsletter or any other marketing campaigns, or use your information in any other way.

Contact Form

User Provided Information

When you contact us using our contact form, we will use any information you give only for the purpose of responding to you. We will not add you to our newsletter unless you have expressly checked the box on the Contact Us page allowing us to. The contact form is provided by Jetpack.

Jetpack – Place of processing: USA – Privacy Policy

Comments on website

User Provided Information

When you contact us using our contact form, we will use any information you give only for the purpose of responding to you. We will not add you to our newsletter unless you have expressly checked the box on the comment form allowing us to. Your comments will be processed by Askimet to protect us against spam.

Askimet – Place of processing: USA – Privacy Policy

Other interactions

If we meet you or talk to you at other events or conferences, we will use any information you give only for the purpose of responding to you. We will not add you to our newsletter or other marketing campaigns.

Managing Your Information

Do third parties see and/or have access to information obtained?

We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • if Tactus Therapy Solutions Ltd. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

We will never give this data to third party marketing or advertising companies.

GDPR

Under GDPR, you have the right to access, correct, remove consent for us to use, or delete any personal data that we have for you. Please contact us with any queries at info@tactustherapy.com.

Children

We do not use the applications to knowingly solicit data from or market to children under the age of 13. If a parent or guardian has a concern, they can contact us at info@tactustherapy.com.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop, or improve our applications. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

We’re here to help

If you have any questions regarding privacy while using the applications, or have questions about our practices, please contact us via email at info@tactustherapy.com.